CUSTOMER BEWARE!!!!!!!! I have used these guys and thought they were honest turns out I was wrong. Unbelievable. Went for inspection. Was told I need a new tire that they just sold me a year ago and it had less than 1500 miles on it. Gentleman Bill was extremely rude and hung up on me because I was upset with them. He explained to me everyone has problems and just to deal with it. So unprofessional. Now they will not fix the overpriced tire they sold me under warranty and hung up on me. More importantly They told me and listed that ball joints needed to be replaced before inspection would pass but if you look up on the NYS inspection web site it states they can not make you fail or have them repaired to pass a safety inspection. I WAS TOLD THIS REPAIR WAS NECESSARY AND IS LISTED FOR A REASON FOR FAILURE. I have filed a complaint with NYS dmv and contacted my attorney. A stand up business does not hang up and tell the customer to get over it. Really disappointed
SIDE 2 OF THE STORY - We understand that you are upset that your car failed the minimum New York State Inspection requirements, but is completely unacceptable to speak to anyone on our staff with vulgar language because your car did not pass. Fishkill Tire is looking forward to meeting with the DMV to discuss the list of failures regarding your 2002 Thunderbird. There is a reason why New York State requires vehicles to be inspected yearly and that is to keep you safe and every other family on the road safe. Your vehicle had numerous front end parts loose ( tie rod end, sway bar links and multiple ball joints). When a tie rod end fails it results in loss of steering which could be catastrophic. In regards to the tire, you picked up your car stating that you will never be back, therefore we did not complete a warranty claim with Uniroyal. OUR EMPLOYEES will not be subject to any abuse from any customer at any time, while performing their job requirements. Bill Ross
- Fishkill Tire & Auto Repair Inc