Ive used this place before without issue, but this trip left me severely disapointed. Usually I drop my car off for service and return at the end of the day, but this wasnt possible for me this time so I called and made sure I could have an appointment while I waited. No problem they said. I had a 10 oclock appointment for an oil change and arrived 10 minutes early. I then sat and waited until 11 with my car never moving. I then aproached the desk and informed them I could no longer wait (I had to pick up a child) and the response I got was, "Oh I thought your car was in already. Do you want to reschedule?" So non-chalant! Uh, no. There are 100 other places to get oil changed in the area - Ill find one that cares about my business...the 2nd star was because for drop off this place was ok. Just dont go there if you need to sit and wait.